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404 Page Not Found

A page not found error indicates that the steps described in Password application installation  have not been completed.

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• INFO: [ERROR] password com.ubisecure.sso.password.reset.OTPServlet: java.lang.IllegalStateException: Invalid response: {"error":"unauthorized_client"} for grant_type=...
  • Depending on the shown grant_type
    
    • http://globalsign.com/iam/sso/oauth2/grant-type/sms-mt-otp
  • There is no
    • → No Unregistered SMS OTP method allowed to Password Reset application
  INFO: [ERROR] password com.ubisecure.sso.password.reset.OTPServlet: java.lang.IllegalStateException: Invalid response: {"error":"unauthorized_client"} for grant_type=
  • • http://globalsign.com/iam/sso/oauth2/grant-type/smtp-otp
  • There is no
    • → No Unregistered SMTP OTP method allowed to Password Reset application
    • Otherwise → The password method contains an invalid value X in the configuration parameter password.reset.grantTypes

User was found but the account is invalid

The user account may not have the required account attribute set, such as mail which should contain the email address in which where the mail email would be sent, or mobile which should contain the mobile number in which where the SMS message would be sent. Check that the attribute is set.

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