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Keith Uber

Keith Uber

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Comment: Updated for changes in Zendesk logout behaviour

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  1. For SAML SSO URL, enter the SingleSignOnService URL of SAML server - replace UAS_URL with your own value:  https://UAS_URL/uas/saml2/SingleSignOnService
  2. ForCertificate fingerprint., calculdate the fingerprint using the following instructions Get the signing certificate fingerprint.
  3. For Remote logout URL, enter a logout URL where Zendesk can redirect users after they sign out of Zendesk. If you want to initiate logout from the Ubisecure identity Server, enter the URL https://UAS_URL/uas/logoutlogout# or  https://UAS_URL/uas/logout?returnurl=https://example.comcom# to continue after logout to another URL

SAML SSO can be enabled for either end customers, agents or both.

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Zendesk does not sign authentication requests and expects that the Assertion is sgined signed and includes a copy of the signer certificate in X.509 format.

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