403 Page Not Found

A page not found error indicates that the steps described in Password application installation#Enable Password Web Application have not been completed.

HTTP Status 500

An exception containing the following line

...

indicates that the application has not been activated successful.

HTTP Status 500

An exception containing the following line

...

indicates that the identity provider metadata is not found, check Password application installation#Ubisecure Password Service Provider Activation. 

HTTP Status 500

An exception containing the following line

...

<servlet>
       <servlet-name>ServiceProviderServlet</servlet-name>
       <servlet-class>com.ubisecure.saml2.sp.servlet.ServiceProviderServlet</servlet-class>
       <init-param>
       <param-name>listener-class</param-name>
       <param-value>com.ubisecure.ubilogin.password.change.LoginEventListener</param-value>
       </init-param>
      <init-param>
                          <param-name>netmask</param-name> 
                          <param-value>0.0.0.0</param-value>
       </init-param>
       <load-on-startup>0</load-on-startup>
</servlet>

User not found

If the user definitely exists, verify that the user has the nominated authentication method activated.

Ensure the correct method is being checked by specifying the method name in the query string. For example: https://idp.example.com/password/reset?method=password.1

LDAP problem

If LDAPS connection is needed, logs will show this in debug level:

...