403 Page Not Found
A page not found error indicates that the steps described in Password application installation#Enable Password Web Application have not been completed.
HTTP Status 500
An exception containing the following line
| Code Block | ||
|---|---|---|
| ||
javax.servlet.ServletException: com.ubisecure.saml2.sp.ServiceProviderException: CONFIG_ERROR: VirtualHostManager failed to resolve host |
indicates that the application has not been activated successful.
HTTP Status 500
An exception containing the following line
| Code Block | ||
|---|---|---|
| ||
javax.servlet.ServletException: com.ubisecure.saml2.sp.ServiceProviderException: CONFIG_ERROR: ServiceProvider: no identity provider |
indicates that the identity provider metadata is not found, check Password application installation#Ubisecure Password Service Provider Activation.
HTTP Status 500
An exception containing the following line
| Code Block | ||
|---|---|---|
| ||
com.ubisecure.saml2.core.SAMLValidationException: Invalid property: Subject: SubjectConfirmation: REQUESTER, REQUESTDENIED |
indicates that the parameter netmask needs to be set correctly in web.xml. An example configuration follows:
| Code Block | ||
|---|---|---|
| ||
<servlet>
<servlet-name>ServiceProviderServlet</servlet-name>
<servlet-class>com.ubisecure.saml2.sp.servlet.ServiceProviderServlet</servlet-class>
<init-param>
<param-name>listener-class</param-name>
<param-value>com.ubisecure.ubilogin.password.change.LoginEventListener</param-value>
</init-param>
<init-param>
<param-name>netmask</param-name>
<param-value>0.0.0.0</param-value>
</init-param>
<load-on-startup>0</load-on-startup>
</servlet> |
User not found
If the user definitely exists, verify that the user has the nominated authentication method activated.
Ensure the correct method is being checked by specifying the method name in the query string. For example: https://idp.example.com/password/reset?method=password.1
LDAP problem
If LDAPS connection is needed, logs will show this in debug level:
| Code Block | ||
|---|---|---|
| ||
Caused by: javax.naming.OperationNotSupportedException: [LDAP: error code 53 - Unwilling To Perform] [Root exception is LDAPException: Unwilling To Perform (53) Unwilling To Perform LDAPException: Server Message: 00002077: SvcErr: DSID-03190E49, problem 5003 (WILL_NOT_PERFORM), data 0 |