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Problem
Signing In using external provider option doesn't work for applications with OpenID connect authentication method or SAML authentication method.
Symptoms
An authenticated user is not allowed to access a web application.
- Login Page shows the message:
Access to the requested resource is denied.
- Ubisecure diag log contains the error:
method is not available for the user's site or any of its paren
t sites
- Ubisecure audit logs shows the following message:
Access to the requested resource is denied.
Solution
You need to add required authentication method in User’s site.
Panel |
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- Verify that method is enabled on site of application and added in allowed methods of application as normally required.
- From diag logs find out error message like below
User account cn=dd9beac1-8682-4dc7- a2f0-03dfc920ae0d,ou=Users,
ou=eIDM Users,cn=Ubilogin,dc=login,dc=portal,dc=ubisecure,dc=com: method is not available for the user's site or any of its paren t sites Find out User's Site from above line of log. It's eIDM Users for example shown. Add authentication method (here oidc.azure.1) in Site Methods for User's Site as shown below :
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