“Please note that the information in this Knowledge Base article is provided "as is" and has been created only for SSO version 8.9.4 and CustomerID version 5.9.0.
These instructions have not undergone extensive testing or verification by our Engineering team. While this article offers valuable insights, it may not guarantee solution that work flawlessly with your specific Identity Server environment and configuration.
Please contact your Ubisecure partner and/or Ubisecure Support team to get more information what is the best approach to upgrade your specific environment.”
\uD83E\uDD14 Problem
In password-reset application after adding an email address and clicking on submit button
”The password can not be reset at this time” error is displayed.
This happens particularly for CustomerID users.
Error in Catalina logs -
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