Problem

When installing SSO9 , install.cmd prints error: “A service specific error occurred: 4”

Run install.cmd script to install the Ubisecure SSO Tomcat as a service. Since v. SSO 8.4 install.cmd also installs Accounting Service as Windows service.

cd "C:\Program Files\Ubisecure\ubilogin-sso\ubilogin\config\tomcat"
.\install.cmd

Error

The UbisecureAccounting service is starting.
The UbisecureAccounting service could not be started.

A service specific error occurred: 4.

More help is available by typing NET HELPMSG 3547.

UbisecureAccounting updated at https://localhost:8442/accounting/
The UbiloginServer service is starting.
The UbiloginServer service could not be started.

A service specific error occurred: 4.

More help is available by typing NET HELPMSG 3547.

UbiloginServer updated at https://localhost:8443/ubilogin/

Solution

• When JAVA11 is installed using Eclipse Adoptium exe, it creates JAVA_HOME variable in Windows machine with \ in the end ( C:\Program Files\Eclipse Adoptium\jdk-11.0.14.9-hotspot\ )

• For successful SSO services installation, JAVA_HOME environment variable value should not end with \

• Go to Control Panel → System and Security → System → Advanced system settings → Environment Variables → System Variables and remove \ from end of JAVA_HOME value.
  
  JAVA_HOME should look like as below :