\uD83E\uDD14 Problem
In password-reset application after adding an email address and clicking on submit button
”The password can not be reset at this time” error is displayed.
Error in Catalina logs -
error.disabled ; account=cn=xxxxxxx-92fe-4448-8880-622ff2864290,ou=Users,ou=eIDM Users,cn=Ubilogin,dc=test,dc=sso,dc=test1,dc=com Sep 13, 2022 12:38:25 PM org.apache.coyote.AbstractProtocol pause
This problem occurs when allowed method’s in password-reset application have different authentication methods (password.1 or password.2 ) from the user’s authentication method.
\uD83C\uDF31 Solution
Check the user’s authentication method
Go to SSO Management console → Password Reset → Allowed Methods
Add the User’s authentication method in the Allowed Methods for Password Reset application and remove the other authentication methods from Allowed Methods.
Highlight important information in a panel like this one. To edit this panel's color or style, select one of the options in the menu.