This page presents a RACI matrix of the roles and responsibilities of different parties.

Legend

Key	Definition	Explanation
R	Responsible	Those who do the work to achieve the task.
A	Accountable	The one ultimately answerable for the correct and thorough completion of the deliverable or task, and the one who delegates the work to those Responsible.
C	Consulted	Those whose opinions are sought, typically subject matter experts; and with whom there is two-way communication.
I	Informed	Those who are kept up-to-date on progress, often only on completion of the task or deliverable; and with whom there is just one-way communication.

Responsibility assignment matrix

Function	Customer operations	Customer managed DNS (operations)	Customer managed PKI digital certificates (operations)	Customer transition team and/or integrator	Ubisecure Sales Engineering	Ubisecure Support	Ubisecure Operations	Ubisecure DevOps

Customer information Technical contacts Authorized network source addresses Customer network security SSH keys	R / C			R	A	I	I	C - Special requirements or questions
Customer information Domain names Mail server (SPF, DKIM, DMARC, etc.)	R / C	R - Customer managed DNS		R	A	I	R - Ubisecure managed DNS	C - Special requirements or questions
Digital certificate management Choosing a Certificate Authority (CA) Generating a private key Certificate Signing Request (CSR) Obtaining the certificate from the CA All the above for certificate renewals Revocations	A - Customer managed DNS		R - Customer managed DNS	A / C	C	C	R - Ubisecure managed DNS I	C
Digital certificate deployment to the Identity Cloud service instance TLS, OCSP, HSTS, DH parameters, etc.	A		C	A	C		R	C
Ubisecure provided information Service endpoints Access credentials Documentation site	I			I	A	I	R
Cost allocation codes Customer Account Service Agreement ID (SAID)	I			I	A	I	R
Authorized network source address changes implementation to the Identity Cloud service instance	I			I		I	R
Service instance provisioning Ubisecure managed configuration Custom CMDB initialization (default)	I			I	A	I	R	C
Control Desk and custom configuration database initialization Custom CMDB creation Custom jobs creation Custom job notification list management Implementing user management as requested by the customer	I			I	(C)	I	R	C
Custom configuration (in the custom CMDB) Identity Server customization Requesting custom CMDB user management actions	I (R)			R	C	C		C - Special requirements or questions
Control Desk operation Custom configuration updates Service instance restart Custom web application re-deployment Requesting Control Desk user management actions	R			R		C		C
Service instance logs access SSH access to monitor server	R			R		C
Application integrations	I (R)			R	C	C		C - Automation support
Identity Cloud monitoring and alarms	I			I		I / R	A / R	C
Customer application monitoring and alarms	A / R			C	I	I	I
Maintenance window scheduling	R - Customer planned maintenance I			I	(I)	I	R - Ubisecure planned maintenance I